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We want you to feel confident shopping with EverGlow Gifts. If your order arrives damaged, defective, or not as described, we’ll make it right. Please contact us within 30 days of delivery and our team will issue a replacement or refund. To process a return, we may request a photo of the issue so we can resolve it quickly. Due to the nature of our products, we cannot accept returns for items that are delivered in perfect condition or due to customer preference. Our priority is making sure you receive a product you’re proud to give or display, and we’re here to help with any concerns.